Welcome to your shopping experience at shopwir!
Return and Refund Policy: At Shopwir, we prioritize your satisfaction with every purchase. This is why we have implemented a flexible Return and Refund Policy to safeguard you in the event that you need to make a return. Below, we provide you with all the necessary information.
30-Day Return & Refund Policy: Our generous 30-day return policy grants you ample time to determine if your purchase meets your expectations. To initiate a return, the item must be in its original condition, complete with all tags and packaging. Additionally, please remember to include the receipt or proof of purchase.
Starting a Return at Shopwir.com: To begin the return process, simply send an email to support@shopwir.com. We will promptly supply you with a shipping label and clear instructions on where to send your package. It's important to note that all returns require prior approval before being sent back to us.
Handling Damaged & Defective Items: In the unfortunate event that your item arrives damaged or defective, we urge you to inform us immediately so that we can rectify the situation. Please bear in mind that certain items, such as perishable goods, custom products, and hazardous materials, are not eligible for returns. If you are uncertain about the eligibility of your item, please get in touch with us.
EU Returns Within 14 Days: Should you need to exchange an item, simply return the original and place a new order. If you are shipping within the European Union, you have the right to cancel or return your order within 14 days of receiving it.
Obtaining Your Refund: Once we receive your return, we will carefully assess it and notify you if your refund is approved. In such a case, we will issue the refund to your original payment method within 10 business days. If more than 15 business days have passed since the approval of your return, kindly contact us at support@shopwir.com.
Thank you for choosing to shop with Shopwir. Rest assured that our Return and Refund Policy is designed to provide you with a worry-free shopping experience.